Services / Support
Support & Maintenance
Ongoing support retainers so your product stays fast, secure, and up to date — without hiring a full-time team.
Coverage, response time, and billing — in writing.
- Monitoring
- 24/7 automated monitoring and alerting, with a 4-hour response SLA on Enterprise.
- Uptime SLA
- 99.9% — backed by quarterly architecture reviews on Enterprise plans.
- Included
- Bug FixesSecurity PatchesPerformance MonitoringFeature UpdatesDatabase MaintenanceBackup Management
- Stacks supported
- ReactNext.jsNode.jsKotlinSwiftPostgreSQLMongoDBAWSVercelFirebase
- Billing
- A fixed monthly fee per tier — no surprise charges. Work beyond retainer scope is quoted before we proceed. Change tiers any time with 30 days notice.
Choose your tier.
Every tier is a monthly retainer. Upgrade, downgrade, or cancel with 30 days notice.
Basic
Bug fixes and routine updates for smaller applications.
- Bug fixes within 48 hours
- Dependency updates
- Monthly health report
- Email support
Professional
Priority support with proactive monitoring for growing products.
- Bug fixes within 24 hours
- Performance monitoring
- Security patches
- Weekly health reports
- WhatsApp & email support
Enterprise
Dedicated team with SLA guarantees for mission-critical systems.
- 4-hour response SLA
- 24/7 monitoring & alerting
- Dedicated support engineer
- Quarterly architecture reviews
- Priority feature development
- Custom SLA terms
Three steps to your first retainer month.
- 01
Audit
We review your existing codebase, infrastructure, and monitoring setup to identify risks and quick wins.
- 02
Setup
We configure monitoring, alerting, CI/CD pipelines, and backup systems tailored to your stack.
- 03
Launch
Your retainer begins. You get a dedicated channel for requests and a dashboard to track every issue.
Common questions.
Ready to secure your product?
Tell us about your application and we'll recommend the right support tier.